Shipping policy
Shipping Policy 🌍✈️
Handmade with Care, Delivered with Love!
Every piece is crafted just for you – thank you for your patience! 💖
Production & Shipping Timelines ⏳📦
| Product Type | Production Time | Shipping Time | Total Estimate |
|---|---|---|---|
| Handmade Mug | 5-6 weeks 🎨 | 2 weeks 🚚 | 7-8 weeks |
| Canvas Art | 6-10 days 🖌️+ 3-5 days 🖨️ | 7-14 days 📮 | 13-24 business days |
Note:
- Busy seasons or high demand may slightly extend timelines – we’ll keep you updated! 📅
- Custom sculptures become non-refundable 7 days after ordering (artists start working immediately!).
Global Shipping Coverage 🌐
We ship worldwide!
Carriers: USPS, UPS, DHL, FedEx (selected based on your location).
Shipping Costs & Free Shipping 🎁
| Region | Standard Shipping Fee | Free Shipping Threshold |
|---|---|---|
| USA, UK, Europe* | $12.99 | Orders over $180 |
| Asia, Middle East | 12−$12−15 | |
| Remote Areas 🌄 | $15 |
*Europe: Germany, France, Italy, Spain, Austria, Greece, etc.
Delivery Notes 📌
1️⃣ Address Accuracy: Double-check your shipping address!
2️⃣ PO Boxes: Express shipping is unavailable for PO boxes.
3️⃣ Delays: Holidays, COVID-19, or natural disasters may extend shipping times. We appreciate your understanding! 🙏
Damaged During Transit? 🚨
If your item arrives broken:
1️⃣ Contact us within 7 days of delivery.
2️⃣ Send photos/video of the damaged item + packaging.
3️⃣ Choose: Free remake (priority shipping!) or full refund.
Questions? 💌 [help@yourfurryfriends.com.co] – We’re here to help!